Clothing to Fit Your Lifestyle

We understand that it can be difficult to get that perfect piece of gear the first time around. If you are not completely satisfied with your purchase, we will grant a full refund or exchange. Customers are responsible for the shipping costs for returns unless the return is a result of our error or a manufacturing defect.

Item(s) must be in new condition, not missing parts, tags, or instructions and in resalable condition. Items eligible to be returned must be postmarked within 15 days of their receipt by the buyer. We do not grant refunds or exchanges for customs, discontinued, clearance, sale, or closeout items except due to our error or an undisclosed defect.

If you need more information or want to proceed a return, please contact us via email: leyvalux@leyvaluxstore.com

Shipping Policy

We offer different shipping options for America, Europe, Caribbean, Asia and the rest of the world. The cost and time of them varies depending on the products you order and your location.

· Free Worldwide Shipping on all orders.

· American, European, and Australian shipments are made from 6 to 8 working days.

· Other International shipments are made from 12 to 20 working days.

Leyvaluxstore is a company which operates with their partners internationally and we are proud to offer international shipping services that currently operate in over 200 countries and islands Worldwide.

For your reference and assurance, our global suppliers provide us with tracking numbers along with your orders and we would also be glad to assist and check on the status of the package.

Track your order: parcelsapp.com/en/tracking/  or https://www.17track.net/en

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. 

How do you ship packages?

Packages from our warehouse will be shipped by USPS, the international shipment agency, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Our corporate office is in the USA.

We sure do! We proudly ship worldwide for FREE! 

How long does shipping take?

We offer One shipping option:

Shipping Options

Cost

 Free   Shipping

Free Shipping Estimated Time

United   States, Canada

6 -   8 Business days

Europe, UK

6 -   8 Business days

Australia,  New Zealand, Oceania

6 -   8 Business days

Mexico,  Central America, South America

12 -   20 Business days

United   Arab Emirates, Asia, Africa

12 -   20 Business days 

*Free Shipping estimated time is around 12 business days for worldwide destinations.

Back Orders:

Please allow up to 15 business days to receive your item.

For further inquiries, you can simply click on 'CONTACT US' or email us at leyvalux@leyvaluxstore.com to check on the status of your item.

· IMPORTANT NOTE:  In some cases, shipping may take longer due to various factors (ie, time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays). 

· IMPORTANT NOTE: Orders CANNOT be canceled after a confirmation email has been sent to the customer. 

· IMPORTANT NOTE: If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

· IMPORTANT NOTE: Any change of address once the item has been shipped out will not be entertained. So, please carefully enter your address and please make sure it is in ENGLISH.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says, “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

What about customs?

We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

It's been over 6+ weeks and I have not received my order, what can I do?

We have stated a few examples why receiving your order might take longer than expected. If you still haven't received your order within the timeframe given above, please contact us. We'll take care of it for you, so rest assured your item is on the way! ☺

I have received only part of my shipment, where are the other items?

We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, kindly refer to your "order status" feature on our website by adding your tracking number or please email us with your name and order number.

Why have I not received any order confirmation?

Most cases this is because our customers have accidentally entered their email wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong, please contact us and we will fix it for you.

I entered my address wrong! Can you please change it?

Yes! If you contact us within 24 hours, we can change your order once you provide us the correct address. Otherwise, we do not accept responsibility for wrong addresses. Please enter your address carefully and enter the address in ENGLISH.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer